Information System (IS) Development, Information Assurance (IA) and Information Technology (IT) Support
The developments, augmentation, support, and operation of various DoD information systems has proven to be one of the most active segments in NorthTide’s business. Through the development of new systems, we have supported the Government on many different projects. NorthTide and our partners have worked with hardware and software manufacturers to provide full turn-key end to end solutions to our customers. In this way we can help them to achieve return on investment (ROI), data center consolidation, network center sustainment and support, and product life cycle updates.
Onsite and remote IT support are a well situated compliment to the development efforts that we have undertaken in the past. Information assurance is an integral part of any project undertaken with the United States Government, more so when undertaken with DoD agencies. NorthTide is strongly positioned to provide all aspects of IS and IT related services to the Navy in support of their mission.
Command, Control, Communications, Computers, Intelligence and Interoperability (C4I2) services has been at the core of projects that NorthTide has undertaken on behalf of the Government. Specifically, the USINDOPACOM IT Modernization and Support program, NorthTide is supporting the Command, Control, Communications, and Cyber Directorate (J6). The support NorthTide is providing consists of various senior level engineers, system administrators, system integrators, information assurance specialist, and managers to perform reoccurring IT support, specifically: engineering, implementation and documentation of applications and hardware.
NorthTide engineers support the USINDOPACOM program, as the project lead for various initiatives, NorthTide is responsible for soliciting requirements and mission objectives, performing surveys of hardware and software components, and making recommendations that were cognizant of product compatibility and integrated subsystem interoperability. The projects encompass multiple design criteria and performance standards recommendations; both for interoperability with existing infrastructure and for new infrastructure being implemented. The requirement consists of a full-time NorthTide Project Manager that works with our engineering team to plan and coordinate activities. Our team provides the planning for the integration and deployment of acquired assets/software, develops project schedules in coordination with USINDOPACOM J64 representatives and provides risk assessment planning throughout the lifecycle of the projects. The Project Manager conducts regularly scheduled meetings in order to gather information needed to ensure the configuration designs and implementations meet USINDOPACOM IT infrastructure and mission requirements.
Research and Development Support
NorthTide has a contract supporting The United States Army Aeromedical Research Laboratory (USAARL). NorthTide supports this contract with Aeromedical, Mechanical, Human Factor, and Biomedical engineers that perform medical research related to Aeromedical and ground ambulance evacuation and prevention of injury. The engineers develop and fabricate the test environment that will assess and evaluate the performance of medical systems and subsystems in the aeromedical evacuation environment, ensuring the safety of the aircraft, crew, and patients. NorthTide’s engineers are responsible with maintaining the capability of testing and evaluating, also with the efficiency of medical systems and subsystems in the U.S. military Aeromedical evacuation environment. The primary focus is on Airworthiness Certification and Evaluation (ACE). As such, the NorthTide staff members working with the ACE Branch contribute to the protection of the injured or ill Warfighter through the MEDEVAC system and subsystems.
System Design Documentation and Technical Data Support
NorthTide has a broad experience in creating, vetting, and maintaining document control of system design documentation for Federal Government customers. We recognize the importance of delivering system design documentation that is forward-looking that will allow for a more efficient system integration and deployment. The outputs of the system requirements/analysis concepts are turned into actual designs that are reviewed and honed into a System Design document. Our engineers will incorporate all relevant standards into a system design, while leveraging our knowledge of industry best practices to produce a ‘best-of-breed’ system solution. We will use surveillance tools, such as an RTM, to ensure all system allocated requirements are being met and that system performance will meet the Navy’s requirements. This effort will enable NorthTide to: compare and validate existing, updated, and new information; address inconsistencies; and collect necessary inputs to assist the Navy in developing Concept of Operations (CONOPS) documentation for integration of the new technology. It will consequently provide an accurate representation of the goals and objectives of the system as it relates to the overarching architecture, and enable us to produce a high-quality System Design that covers all pertinent system performances and Navy requirements.
Quality Assurance (QA) Support
NorthTide and our partner’s Quality Assurance Support knowledge and expertise is clearly demonstrated in our successful past experiences in delivering quality solutions and systems to our customers. NorthTide’s Quality Assurance Analysts have formulated and implemented quality assurance policies and procedures for the technical accreditation of the test laboratory. The Analysts perform regular quality system audits and surveillances of the ongoing project testing to ensure that design and development of the testing meet the necessary level of compliance instituted by military regulatory standards. NorthTide is also facilitating the development of ISO-17025 standard processes and procedures and future certification.
NorthTide’s QA Team testing services include: integration, installation/deployment, functional, usability/Section 508 compliance, compatibility, defect, regression, and load/performance testing. For each project, QA relies on deliverables defined in the SDLC — such as the Network Diagram, the Software Requirements Specification (SRS), and the Software Design Specification (SDS) — to accurately plan for the testing services listed above. Our test planning will include development of the product test plan, test cases, and test data sets used to qualify the product for all requested testing. Products are therefore qualified according to the detail listed in their associated specifications documentation.
NorthTide understands that once a system is implemented and prepared for hand-off to the end-user, system training is vital to the real-life operation of the system. We also understand the unique challenge of developing and delivering training packages to the warfighter and foreign military service including overcoming language and cultural differences involving delivery of formal training. Our approach to training is to:
Functional and Administration Support
NorthTide’s Quality Assurance Program (QAP) employs the same methodology utilized in all of our projects and is a direct result of its diverse staff of Subject Matter Experts (SMEs) and our Project Management skills and processes/procedures. NorthTide’s QAP outlines our process for implementing proactive techniques for measuring quality and will be implemented in direct support and execution of Task Orders under the Seaport-e contract. Quality Control is a method of assessing and evaluating the quality of project support, identifying performance issues and developing processes to address performance. Our approach utilizes a combination of the best practices, industry developed surveillance tools and guidelines developed by the Project Management Body of Knowledge (PMBOK), coupled with our own best practices established by years of successful past performance with our customers and partners. This approach is based on the belief that continuous evaluation and subsequent continuous improvement will reap great benefits to all parties involved. To successfully accomplish our goals and requirements defined by a customer, we develop a customized QA/QC Plan which will include specific components that will serve as the foundation for conducting evaluations in all program areas, including but not limited to management, operations, financial, and administrative.